Frequently Asked Questions

Question #1: Why use promotional products?

Build customer loyalty and brand recognition with promotional products. The perfect complement to your marketing campaign; promotional products provide high visibility for any association, society, event, or company logo. Personalized thank you gifts range from high-end corporate gifts to expo giveaways and never fail to bring attention to your logo or event.

Question #2: What are paper proofs/email proofs?

Paper proofs/ email proofs are a draft of the artwork and layout of your personalized items. It outlines the color, size, imprint location, and overall design before actual production. Vendors may charge for this service.

Question #3: What about artwork?

Most vendors require vector art files. They usually come from a trained graphic designer who is working in Illustrator, Freehand, Corel Draw, Flash or other “vector” illustration programs. This type of file is a high-resolution file, (300 dpi or greater), all fonts outlined in curves, saved as an .eps or .pdf file.

Not all vendors require vectored art files; taglines that are text only can be typeset without being a vectored art file. It is always best to send us your artwork for review before placing an order.

Full color processes on promotional items allow for gradients/halftones and shading because it is full color. When your logo is being printed in a one-color imprint, halftones will not be visible as only one color of ink is being used.

Question #4: How do I place an order?

Ready to place an order?
Let us give you some choices…

Call 866-567-6775 or 434-989-1257. We are available to answer any questions or help you make selections. Hours of operation: 9am-6pm EST.
You may also email us at info@CreativExposure.net for the same prompt service.

Question #5: What are the payment terms?

Creative Exposure accepts VISA & MASTERCARD. Sorry but we do not currently accept personal or cashier checks.
To better serve you please have the following credit card information available when placing your order.

• Credit Card Company (Visa, MasterCard)
• Credit Card Number
• Expiration Date
• CVV2 Number (last three digits of code on the back of card)
• Name credit card is issued to
• Address the credit card statement is received at (street, city, state, zip code)

Question #6: How do I place a rush order?

A rush order may be available with an additional per item cost or overall flat fee.
We do offer products with a 24-72hr service. Please let us know if you are in a rush and what your “need to receive” date is and we can help determine which items are available. Catalog quantities only. Less then minimum not available. One color one location, no proofs. Production begins the day after the order is received. No cancelations once the order is in production.

Question #7: What is the order cancellation policy?

Orders canceled during production will be charged for the work completed at the time of cancelation. Embroidered items may incur additional charges.

Question #8: What is the return policy?

All items are non-returnable except for defects in workmanship. Claims must be made within 7 days of receipt of order. Blank returns may have a 20% restocking fee.

Question #9: What is the Authorization and Identification policy?

When placing an order with Creative Exposure, you represent and warrant that you have the authority to utilize all merchandize containing names, trademarks, logos or any copyrighted material. You also agree to indemnify, defend and hold harmless Creative Exposure from claims, liabilities, and expenses relating to an actual or alleged infringement. This provision will remain in effect after delivery of your order.

Question #10: Are there any setup charges?

Setup charges vary with product.

Question #11: Over-run and under-run expectations?

Industry standards vary from 5-10%.

Question #12: What is the expected production time?

Average production time is 7-10 business days upon proof approval. Custom or overseas items may have 9-12 week lead-time.

contact us for more information